For privacy and security reasons, we can only communicate directly with you about your account and care.
What this means
We cannot:
• share information with family members, partners, or friends
• confirm whether someone has an account
• discuss care details with anyone other than the patient
If someone contacts us about you
If a third party reaches out:
• we will not share or confirm any information
• we may document the concern internally
• no updates will be provided to the third party
What should I do if I want someone involved?
You can:
• share your information directly with them
• provide documents through your portal
Important notes
• this policy protects your privacy
• it applies regardless of relationship
Related articles
• Is my information confidential?
• How do I request my medical records?