If you need to cancel or reschedule your appointment, our support team can help.
How to cancel or reschedule
To make changes to your appointment, please contact our support team:
Email: support@adhdadvisor.org
Phone: +1 (855) 526-6766
Include:
• your full name
• your scheduled appointment date and time
• whether you’d like to cancel or reschedule
Our team will assist you with the next steps.
Important timing guidelines
Your appointment status — and how it may impact your account — depends on when the request is made.
More than 12 hours before your appointment
• your appointment can be canceled or rescheduled
• no late cancellation applies
Within 12 hours of your appointment
• the appointment is considered a late cancellation or no-show
• this may impact your appointment credits or scheduling
Missed appointments (no-show)
If you do not attend your scheduled appointment:
• the appointment is marked as a no-show
• this may affect your ability to reschedule without additional steps
What happens when you reschedule?
If you reschedule your appointment:
• our team will help ensure the correct appointment credit is available
• you’ll receive instructions on how to book your new appointment
👉 In some cases, additional steps may be needed to restore your booking eligibility.
Need to reschedule after a missed appointment?
If your appointment was missed or canceled late:
• please contact support
• we’ll review your account and help you with next steps
Tips to avoid issues
• double-check your appointment time and time zone
• complete your intake forms ahead of time
• join your session on time using the link in your portal
Related articles
• Why was I charged?
• What happens after I sign up?
• How long does it take to get medication?
• What if my pharmacy didn’t receive my prescription?
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