If you can’t book an appointment, it’s often because you don’t have an available credit.
Common reasons
- Your subscription hasn’t renewed yet
- Credits are issued when your billing cycle renews.
- Your previous credit was already used
- Each appointment typically requires a credit.
- Your subscription is inactive or paused
- Inactive subscriptions do not issue new credits.
- Appointment type mismatch
- Your credit may not match the type of appointment you’re trying to book.
What should I do?
If you’re unsure:
• check your account and billing status
• contact support for help reviewing your credits
Related articles
• What are appointment credits?
• Why can’t I book an appointment?